A SOLID LAUNCH CONSULTING LLC PRIVACY POLICY

Effective 4.1.2020

A Solid Launch Consulting LLC values individual privacy and wants you to understand the information we collect about you and how we use it.  Our expertise is in the area of business leadership.  Our website and the services we offer include personal and group coaching, on-line instruction, blogs, videos and other resources and teaching tools (collectively, the “Site”).  By using the Site, you agree that you have read and understood this privacy policy (“Privacy Policy”). The Privacy Policy describes (a) the information that we collect from you, which may include personal data, (b) how we use that information; and (c) the rights and options available to you regarding that information.  The following Privacy Policy may be updated from time to time without notice.  All updates to this policy will be posted on our Site.

When you use the Site, or when you provide us with information about yourself, you consent to our collection, use, and disclosure of such information as described in this Privacy Policy. This Privacy Policy is incorporated as part of our Terms of Use available at https://asolidlaunch.com/terms-of-use.  IF YOU DO NOT AGREE TO ANY OF THE TERMS OF THIS PRIVACY POLICY, IMMEDIATELY STOP USING THE SITE.  The Site is not intended for use by persons under the age of 13. If you are under 13, you may not use the Site.

Information That We Collect

We, and our third-party providers, collect information that you supply to us voluntarily using the Site, creation or modification of an account, request for services, contact with client support, or other similar communication.  Generally, we collect only information that is needed to fulfill the purpose of your interaction with us.  You can always refuse to provide such information; however, doing so may limit the services we can provide to you.  Examples of the type of information we collect may include (collectively, together with any other information we may collect in relation to your use of the Site, “Personal Information”):

  • names, e-mail addresses, phone number(s), postal address or other similar contact information

  • financial information, such as credit card or bank account numbers, through our third party providers

  • information you submit when creating or using a user account, if any, including user login and password information, images, or similar user information (“Account Information”)

  • information you submit for our business use

  • the location and IP address from which you access the Site

  • cookie data, network connection type, and browser type

  • the name of the domain from which you access the internet

  • the type of device, browser and operating system used to access the Site

  • the date and time you access the Site, duration and stop time of such access

  • the information about any person or entity from whom you were referred

  • information about the pages, files, documents and links that you visit

  • the internet address of the website from which you linked to the Site

  • any other information about your visit to the Site, or your usage of the services generally

  • information about you from other third parties to whom you have previously provided information

 

Some Personal Information may be automatically gathered so that we can monitor the use of the Site in order to make improvements, better serve visitors, and improve our product offerings. We rely on you to ensure that your contact information and preferences are accurate, complete, and up to date.  You may do so by logging into your User Account, if any, or contacting us as described below. In accordance with applicable laws, and at your request:  (i) we will provide you with access to your Personal Information for any legal purpose; (ii) we will correct any Personal Information that is inaccurate; and (ii) we will delete any Personal Information so long as we are not required to retain it by law or for legitimate business purposes. We may decline to process certain requests that we deem inappropriate. Access, correction, or deletion requests can be made by contacting the Agent indicated in the “Contact Information” section below.

 

How Do We Use Information?

Consistent with the permission you give us to collect Personal Information (typically, by “opting in”), we may use such information for the following purposes:

  1. to provide, personalize, and improve your experience with our product offerings;

  2. to provide, improve and/or target our advertising for our product offerings;

  3. to ensure technical functionality of the Site, develop new products and services, and analyze your use of the Site and services, including your interaction with applications, advertising, products and services that are made available, linked to, or offered through the Site;

  4. to communicate with you for service-related or other legitimate business purposes including via e-mails, notifications, text messages, or other messages, which you agree to receive;

  5. to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via e-mails, notifications, or other messages consistent with any permissions you may have communicated to us;

  6. to process your payment (through our third-party merchant provider) or prevent or detect fraud;

  7. to enforce this Privacy Policy, the AUP, and any other terms that you have agreed to, including to protect our rights, property, and safety and the rights, property, and safety of our clients, or any other person, or the copyright-protected content of the Site and our business materials;

  8. to fulfill the purpose for which you submitted the information and for other uses consistent with that purpose; and

  9. as otherwise stated in this Privacy Policy.

 

Sharing Information

In general, we do not “share” Personal Information that is personally identifiable to you, except (i) where we have your express permission; (ii) where required by law; or (iii) with parties who provide services to us such as information processing, analytics, extending credit, delivering products, managing and enhancing customer data, providing product platforms, assessing interest in our services, and conducting customer research or satisfaction surveys. Except as otherwise set forth in this Privacy Policy, we only share Personal Information to provide or improve our services, product offerings and advertising. We will not share your Personal Information with third parties for their marketing purposes. The third-party services providers use and sharing of your Personal Information will be subject to such provider’s privacy policy. Though we endeavor to use well-known, generally accepted industry professionals, we are not responsible for any third-party provider’s use or sharing of your Personal Information. We may disclose any collected information, including Personal Information, if: (1) the disclosure is necessary or useful to our provision of services or operation of the Site; (2) we believe in good faith that disclosure is necessary to protect our rights, interests, or property; (3) we are acting in good faith to protect your safety or the safety of others, to investigate fraud, or to respond to a government request; (4) we believe in good faith the disclosure is required by law, such as to comply with a subpoena, search warrant, court order, or similar legal or administrative process; or (5) a third party acquires us or the Site, in which case your information will likely be among the assets transferred.

 

Cookies and Web Beacons 

We may also collect cookies, which are small pieces of information sent to your browser by a website that you visit. Cookies may be used in the administration of the Site in order to keep track of movement of an individual user within pages on our Site and may help to detect or resolve Site problems or assist with customer support issues. We may use cookies to compile and provide aggregate statistics about the Site’s visitors, traffic patterns, and related information to third parties, but such information will not identify you personally. Cookies may help us adjust the content of the Site and provide better service to visitors. You may set your browser to refuse cookies from any website that you visit. If you refuse cookies, you may still gain access to most of the Site, but you may not be able to conduct certain types of transactions. The Site may contain or use additional electronic tools to gather information about your use of the Site including but not limited to electronic images known as web beacons (sometimes called single-pixel gifs) that may be used to assist in delivering cookies on the Site and allow us to count users who have visited the Site. We may include web beacons and other electronic tools in promotional e-mail messages or newsletters. We may also use third-party analytics providers such as Google Analytics on the Site. Google Analytics uses cookies and similar technologies to collect and analyze information about use of our Site and to report on activities and trends. Google Analytics may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by visiting them online and opting out by downloading the Google Analytics opt-out browser add-on.

 

Receiving E-mail

We will likely, from time to time, send you e-mail about your User Account, if any, our product offerings and any services that you have purchased.  We may also send you e-mail with general information or special offers about services that may be of interest to you. In most cases, we will give you an opportunity to accept or decline the receipt of promotional e-mail.

 

If you do not wish to receive promotional emails from us, please let us know by using the mechanism that can be found in such emails we deliver, such as the “Unsubscribe” feature, or by emailing us as provided on our “Contact” page.  To help us process your request, please include the email address for which you are requesting no contact.  Please allow a reasonable time for us to process your request.

Please note that, although you can choose not to receive promotional messages, we reserve the right to send you informational email messages about any administrative notices regarding the Site, as permitted under applicable law.

 

Linked Sites and Third-Party Use of Information

Other websites that you visit, including any such sites linked from or to our Site (such as websites of licensors), may have separate privacy policies or no policy at all. Other websites may use Personal Information differently than our policy permits so we strongly encourage you to review the privacy policies of any third-party site before you provide your Personal Information thereon. You agree that we are not responsible for unauthorized third-party use of your

Personal Information.

 

Data Integrity and Security

We utilize customary information technology security to keep the information that you provide to us via our Site secure. Notwithstanding, as effective as our reasonable security measures may be, no security system is impenetrable. We cannot guarantee the security of our databases and cannot guarantee that Personal Information supplied to us will not be intercepted or accessed.

 

Contact Information

If you have questions about this policy or wish to contact us regarding our privacy practices, we can be reached as indicated on our “Contact” page.

508-939-1338

Westborough, Massachusetts

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